FAQ
I haven't got the parcel in time, what should I do?
Please contact us, we will offer you information and solutions.
Describe 3-5 hours numbing, why only 1 hour?
If you need to numb it for a long time, key point 1. The thickness must be 2-3 mm, not effective if applied thinly. 2. please cover about film and keep 1 hour.
How can I track the order?
Please login and check the order, we upload the tracking number after shipping.
Enter the tracking number and get the information (available in 2-3 days)
How much for the shipping?
All are free shipping. lol, if you need fast, we can post by Express to some countries, and you would be extra pay the express shipping cost.
How to ship the product?
We use SUNYOU POST as the first choice if your country supports it, the second choice is Topyou Post. We also support DHL Express for large quantities. please contact our friendly Customer service.
Should I pay the tax?
We will pack the products in a small box, and mark the value less than $10, normally no tax study for the buyer. Buyer has the responsibility to pay tax if the Custom asks for it.
When will you ship my items?
Handing time 1-2 business days. We have enough stock for you.
When can I get the product?
Free Shipping:
- To North American: 10-15 days,
- To Asia: 7-15 days.
- To Western Europe:10-15 days.
- In other country takes about 15-25 days.
- please login to your Account to find the tracking number, track it from: https://www.17track.net/enlog in
Express Shipping: 3-8 Business days
Please check out and choose the shipping ways, some areas don't support Express Shipping
Available Shipping ways and delivery times:
1. DHL: around 3-5 working days
2. EMS: around 10-15 working days
3. FEDEX: around 4-6 working days
4. UPS/TNT: around 6-8 working days
5. AIR: around 15-20 working days
When your goods are shipped out, we will provide you the tracking number so that you can know the states of the goods.